Getting an order placed

Basetao is a buying and forwarding service. You give it a link, it buys the item from the Chinese platform on your behalf, takes delivery at its own warehouse, photographs what turned up, holds it while you decide, and then ships it to you. Two services run in parallel: buying on your behalf, and forwarding parcels you had sent to the warehouse yourself.

Three companies carry the name. Two are registered in Hong Kong and one in Guangzhou, with addresses and a phone number printed on the privacy page. The warehouse is on the mainland, which is the part that matters for what can leave.

There is also a paid find-it-for-me service for when you have a picture and no link, and support hours are published as 9:30 to 20:30, Monday to Saturday, which is worth knowing before you plan to resolve something urgent on a Sunday.

• CNWho you are contracting with

  HONG KONG BASETAO E-COMMERCE CO., LIMITED (Room 1512, 15/F, Key Centre, 165-171 Wan Chai Road, Aberdeen); BASETAO LIMITED

  Privacy policy, checked October 2026

Use the buying steps below to prepare the order. The official walkthrough and self-service form remain linked for the current interface.

What those pages do not tell you is which decisions are irreversible once made, and that is the useful part:

Options you type are the options you get

Size and colour are copied from what you entered. An inspection compares the item against the order, not against what you meant, so a mistyped size is your mistake and the return window is the seller's goodwill.

The remove-packaging tick box has consequences

It saves volumetric weight, and it also means the item is no longer in original condition, which the return policy says plainly. Tick it for things you are certain about, not for things you want to inspect and possibly send back.

Notes are read once, at purchase

If something about the listing needs saying, say it at order time. A note added after the seller has shipped to the warehouse reaches nobody who can act on it.

Official order walkthroughSelf-service order form

An agent does not vet sellers. It buys what you pointed at. So this call is yours, and it decides more than any other choice in the process: the inspection, the return window and the insurance all inherit whichever seller you picked.

Read the listing for specifics, not adjectives

A listing that states fabric weight, measurements per size, and what is in the box was written by someone who handles the product. One built from adjectives and stock photography was not. This is the same test as judging a guide: specifics are expensive to fake.

Buyer photographs beat seller photographs

Where a platform shows customer images, those are the only images taken under lighting nobody chose for effect. If a colourway looks different in every buyer photo, that is your answer about colour, and colour accuracy is explicitly outside what the inspection will check for you.

Measurements, not sizes

Sizing is not comparable across sellers and the inspection does not verify real measurements either. Find the measurement table, compare it against a garment you own, and order to that.

Choosing a listing once you trust the seller

A good seller can still have the wrong listing on it. Pick the one whose option names match what you actually want rather than the one with the best photographs, because the options you select are what the inspection will compare against. Where two listings from the same seller differ only in price, the cheaper one is usually a different colourway or a different version number, and the version number is one of the six things recorded on arrival.

One listing, one open question

If a listing leaves you with a question no photograph can answer, that question will still be open when the parcel arrives. Either ask the seller through the agent before purchase, or pick a different listing. Waiting to see how it turns out is how people end up arguing about things the policy already excludes.

The return window belongs to the seller, not to Basetao, and the distinction decides what is possible. Most sellers accept a return or exchange within seven days of the parcel reaching the warehouse. Basetao passes the request along; it does not overrule a refusal.

• CNThe seven day window

  The most sellers have accept a return or exchange within 7 days from the day we receive the parcel.

  Return policy, checked October 2026 You pay return shipping.

• CNOriginal condition

  To be eligible for a return or exchange, the item must be in its original condition. If you checked the 'remove packaging' option when you placed the order it's not in original condition.

  Return policy, checked October 2026

Two practical consequences. The clock starts at warehouse arrival rather than at your door, so a long storage stay burns the whole window before you have seen the item in person. And the packaging decision made at order time quietly decides whether a return is available at all.

Official return policyAfter sale service